Frequently Asked Questions

Current lead time on deliveries is 3 - 10 working days. You will receive a message from the courier as soon as your order leaves us with a delivery date and time.

Please see below current shipping costs. If you outside of UK Mainland then please contact us prior to ordering as this could incur an extra fee.

Below £50.00 - Shipping cost is £5.00
Between £50.00 and £100.00 - Shipping cost is £7.50
Over £100 - Shipping cost is FREE

With Rogey deliveries, we do ask that you are in when your order arrives as it will require a signature as proof of delivery. It’s also really important that you are able to check your delivery against the inventory provided to make sure that you have received everything that you have ordered. If you are missing any items, you must let us know of any missing items in the first 24 hours after delivery.

When your order has been dispatched you will receive a text message giving you an update regarding your order (as long as the courier that has your parcel provides this service).

Please contact us prior to placing an order. as ordering outside the UK mainland could be subject to additional delivery cost and longer delivery lead times.

Please check out for our returns information page for information on this https://www.rogey.co.uk/pages/returns-policy

If you believe that your refund is incorrect, please notify us as soon as possible by emailing sales@rogey.co.uk. Please have your order number to hand as you will need it in all correspondence with us. Please note that all refunds are subject to a 25% restocking charge.

If you are ordering furniture items, it is essential that we have full contact details including a phone number, in order to schedule in deliveries. If you do not provide a contact phone number this will delay delivery of items.

Any damaged items must be reported to us at sales@rogey.co.uk 24 hours. Unfortunately we will not be able to arrange any replacements/refunds after this period.

We ask that you are there to accept and sign for the delivery and that you then check the inventory to see that all items are present and correct. Please notify us within 24 hours of receipt of delivery by emailing sales@rogey.co.uk. Please have your order number to hand as you will need it in all correspondence with us.

We ask that you are there to accept and sign for the delivery and that you then check the inventory to see that all items are present and correct. Please notify us within 24 hours of receipt of delivery by emailing sales@rogey.co.uk. Please have your order number to hand as you will need it in all correspondence with us.

You can cancel an order after you have placed it, but the cancellation process depends on the stage that your order is at. Please note: Orders cancelled after despatch will be treated as returns. To cancel your order before dispatch: Notify us as soon as possible by emailing sales@rogey.co.uk. Please have your order number to hand as you will need it in all correspondence with us. To cancel your order after it has been despatched: Goods must be delivered before they can be returned, therefore cancellation after dispatch is considered as returns. Goods can then be returned within 7 working days of receipt. When returning goods, you must state the reason for return. Once goods have been returned, inspected and accepted by Rogey, your money will be refunded. Your Statutory Rights are not affected.

You can amend an order after you have placed it, but you cannot amend your order after it has been dispatched. Notify us as soon as possible by emailing sales@rogey.co.uk. Please have your order number to hand as you will need it in all correspondence with us.

Your refund should be back in your account within 14 days of your cancellation, but it may be quicker in some cases. Please check your account and if the funds have not arrived back in your account within 14 days, please notify us as soon as possible by emailing sales@rogey.co.uk.

If you can add a product to your shopping cart, it should be in stock. There may be times when there is a sudden demand for a certain product and our stocks run down very quickly. If this happens, we’ll get in touch with you to offer a refund or to advise when the product will be back in stock and delivered to you. We work hard to ensure that we stay on top of our stock so this won’t happen very often.

Let’s talk. If you would like to be a BC Profiles supplier, please email sales@rogey.co.uk.

We accept payment with credit or debit card, including Visa, Mastercard and American Express. We also accept payment via PayPal, Google Pay, Apple Pay. There is also the option to use Pay Later with ClearPay and Klarna. Our online store also allows you to pay through Shopify’s own system, Shop Pay, which is linked to your credit/debit card.

To place an order with Rogey, simply add the products that you want from our online store to your shopping cart. You can then follow the checkout process, where you can choose your method of payment and delivery details. This is also the point at which shipping will be calculated. It is a straightforward and easy-to-use system.

Who doesn’t love to get a fantastic deal or offer every now and then. Sign up to our newsletter at the bottom of the page, keep your eye on our website for our special offers and stay tuned to our social media channels - Facebook and Instagram – as we’ll share the odd promo code on there. We may send a special promo code out to certain treasured customers which are only for the use of these loyal Rogey fans.

Payment for your order will be taken at checkout, unless you have opted to use the Klarna or Clearpay Pay Later option.

You might like to try an alternative card as a method of payment. It is best practice to contact your bank or credit card if your payment has been declined as it is the bank/financial institution who has declined the payment, rather than Rogey.

Rogey supports the most commonly used browsers that run on desktop PCs, laptops, tablets and phones. These are: Google Chrome (latest version) — Windows, Mac OS X, iOS, Android Apple Safari (latest version) — Mac OS X, iOS Microsoft Internet Explorer 11+ — Windows Microsoft Edge (latest version) — Windows Mozilla Firefox (latest version) — Windows If you’re not using one of the browser or platform combinations listed, you can still access the site, but you might not find the pages display as designed and you might not get the best website experience. To fix this, we recommend that you upgrade your browser and operating system to the latest versions. Most browsers / platforms will allow you to upgrade for free and may offer automatic upgrades as soon as they become available.

To shop or track your orders, you will need to sign into your Rogey account. If you get a message that says your email address/password isn't recognised, here are a few steps to follow: • Ensure you’re using the same email address and password you registered with. • If you’ve forgotten your password, click on the 'forgotten password' link on the sign in page and rest your password. Still having trouble? • Ensure that the 'Block all cookies' function is disabled in your browser's settings • Check Javascript is enabled in your browser's settings. • Ensure that you don't have any content blockers installed If, after checking the above steps, you still can't sign in, contact us at sales@rogey.co.uk and give us as much information as you can. It may help to include screen shots, error messages and include what you have already tired to fix the problem.

At log in, click the “forgot password” option and follow the steps to reset. Please check your spam and junk folders for the rest email.

Log into your account to make the following changes:
• Password – You can 'Change Password' by entering your old password and your new password.
• Email address
• Delivery Address – Edit your addresses in your 'Address Book'. You can set your preferred address to default.
• Payment Method – You can add or delete ‘Payment Methods'
• Contact Preferences – Change or update how you’d like us to stay in touch with you

We’ll be sorry to see you go, but you can unsubscribe from our marketing emails by clicking the ‘Unsubscribe’ option on the email. If you have an active account with us, we will still need to email you about your orders but we work hard to keep emails to a minimum.